The ResearchOps Community, and people within the Community have put together resources for you to use. Everything the Community does is licenced under the Creative Commons Attribution-Sharealike International Licence. Please expand on it, share it and modify it but always give credit to the ResearchOps Community as its source.
Where possible, please share what you learn back to the Community so we can keep growing and learning collectively.
Table of contents
- Knowledge management
- Capability & opportunity
- Guides and templates
- Event management
- Asset management
- Research spaces
- Budget management
- Socialising, communicating and evangelising about research
- ResearchOps Community Talks
ResearchOps needs to provide researchers with an informed framework for conducting research that is safe, legal and ethical.
Governance of Research is something that continues long after the research is done. Governance can include governance of ethics across an organisation, maintaining and developing appropriate consent forms, including records management of completed consent forms. It is undertaking risk assessments either with or for researchers. It is ensuring safe working environments for researchers. It is information security. ResearchOps includes managing privacy and Non-Disclosure Agreements.
The ResearchOps Community have a growing Airtable list of forms, templates and guides.
The Research Repositories Project saw the community create:
- A database of global laws, regulations and policies relevant to User Research.
- A checklist of things to consider when developing a consent form.
- A Consent Form Builder (in BETA only), developed from prototypes produced by the Canadian government and the NSW (Australian State) government, powered by consentkit.io.
Researchers need lots of tools. Strategic management and procurement of tools helps research to scale effectively.
ResearchOps includes helping researchers source the right tools at the right time (and at scale, at the right price). It includes managing access and use of tools, including managing licences, training, onboarding and permissions.
It includes management of software and hardware for researchers in the field, in labs and in the office.
Kate Towsey started a wonderful list of Tools that the community has expanded and continues to iterate.Back to Top
Knowledge management is a hot topic in ResearchOps. Knowledge management is heavily intertwined with research governance and the socialisation of research. There are many, many platforms available for researchers to gather, store, synthesise and reuse their research. There are a growing number of platforms for socialising research, and a few that mix between the two.
Knowledge management includes taxonomies, structured vocabularies, librarianship. It includes a strategy and a solution for surfacing and delivering insights and findings to research consumers. A good research repository, corpus or library includes one or more librarians to undertake data gardening and develop a research narrative across the organisation and across research. View the list of existing platforms for gathering, storing, analysing, synthesising and sharing research.
The community is developing relevant content from the Research Repositories Project about knowledge management. The first of these is an Alpha version of a taxonomy for user research. We need your help to iterate this and get it to the next phase!
We’ll add more resources to this space so do keep checking back! You can keep up to date about the project by checking out the ResearchOps Community Talks.Back to Top
Capability & opportunity
ResearchOps people have a role in developing researchers. Ops people are uniquely positioned to understand the breadth of research across an organisation and can therefore serve as a centralising function for capability development. This can include housing Centres of Excellence, co-designing training and career frameworks and working with research leaders to manage career development.Back to Top
Guides and templates
In the #WhatIsResearchOps workshops, the most commonly noted aspect of operations was that ResearchOps includes guides for things like recruitment, ethics, etc. Lots of people wanted ReOps people to help them understand if their methods and methodologies met the right standard, both inside their own organisations and internationally. ResearchOps includes templates for research briefings, for research artefacts. Each of these guides needs a platform or database and someone to maintain them.
ResearchOps includes templates for research briefings, for research artefacts.
All those guides and templates need a platform or database and someone to maintain them.
The ResearchOps Community have a growing list of forms, templates and guides .Back to Top
ResearchOps includes managing the logistics, tools and resources for off-site events, onsite events, team meetings, sharebacks, retros and arranging for speakers to attend events where the socialisation of research is involved.
ResearchOps is as much about people and forging relationships and connections as it is about efficiency, support, and data.Back to Top
Recruitment is one of the most challenging aspects of conducting research. Good Ops management of recruitment includes the tools, databases and schedules but also the small things that make a difference- managing effective incentives, saying thank you. Maintaining relationships with external recruiters or with a customer panel, ensuring the participants meet the needs of the research. That means having an in-depth understanding of research and the goals of the research.
The ResearchOps Toolbox includes tools for recruitment.Back to Top
Asset management is about where you store raw or processed data, whether A/V or other forms of documentation. It’s not about making the data useful, just findable and secured. It is heavily tied in with data security. It is also about managing audio recorders and video equipment.
The ResearchOps Toolbox includes lists of tools for managing assets.Back to Top
Researchers do research in all kinds of places. Out in the field, in labs, in offices, in workshops. Researchers need space to move and talk. They need tools to collaborate online and offline. They need walls and tables, pens and yes, sticky notes.Back to Top
All those tools and spaces and things come at a cost. ResearchOps is about tracking operational spend and helping researchers go through budgetary processes and submissions. Strategic Operations involves working with research leadership to ensure there is sufficient budget in place to purchase or design and develop tools ahead of researcher need. There is an Ops function in tracking the impact of all of that socialisation of the research.Back to Top
ResearchOps Community Talks
The wonderful thing about all the work we do together, is that people like to ask us to talk about it!
What is ResearchOps:
- ResearchOps Town Hall.
- NUX Manchester 2019, Emma Boulton.
- Design Research 2019, Brigette Metzler, Kate Towsey and Ruth Ellison.
- User Research London 2019, Emma Boulton.
- UX Bristol July 2019, Emma Boulton.
- Web Directions 2019 ,Brigette Metzler, Benson Low.
Emma Boulton and Chris Spalton ResearchOps Rea collaboration:
Research Skills Framework:
- Research Repos Town Hall (deck).
- Research Repos Town Hall (Vimeo).
- Advancing Research Community Call (deck).
Pace Layers Matrix*:
- Research Repos Advancing Research 20 (deck).
(*Pace Layers Matrix is not a project, but instead is a framework arising from the 8 Pillars and Research Repositories work).Back to Top